Account still reflecting badly on ITC after 60Days

I have settled my standard bank master-card (credit card) which was handed over to NDS credit management, at the end of October and i was advised that after days my credit profile will be adjusted accordingly, I wrote a report to Hello Peter and I received a call from Amanda from standard Bank advising me that the account will be removed from my profile within 72hrs that was in November, I never heard from standard bank again and the account now reflects as 2months in Arrears, can standard bank please see to it that this matter is dealt with please.