YP
Y P

1 reviews | Active since Jan 2015

02 Feb 2016, 14:01

Account still opened

I opened an account with standard bank in 2014. The consultant also opened a fixed deposit account as well as an overdraft account. Last year I went in to close the account after I put a 32 day notice on the amount that was in the notice account. I expected that money to pay off the charges but instead the account was still opened after that and the charges are still accumulating. It is now more than R800 and this is totally unacceptable because I assumed it would close since it was paid of and I don't use it. I need to know the necessary steps to sort this out because I am very irate and I cannot afford to pay the whole amount in one go and more charges will be added on which makes this really ridiculous.

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Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2016, 10:59
Official
Hello Li29,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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