Account still not cancelled and no responses

Due to the continuous pathetic service and **** attitudes of the staff, I went to another bank. On the 15th of September 2015 I requested for my account to be cancelled. Still not cancelled and no contact from the bank and now there are bank charges I am most likely have to pay as Standard Bank has no clue as to how to even retain customers or make them happy at all. If I get charged for bank fees as the end of October, there will be hell to pay. Every social media will know that Standard bank is about making peoples lives worse. Can someone please contact me urgently to sort this out?