Hellopeter
Share Your Experience
YS
Yonela S

1 reviews | Active since Nov 2017

28 May 2018, 14:19

Account still frozen after 3 visits to the ban****!

So this is my 5th complaint being made this year, I honestly do not know what to do with Standard Bank anymore.

I had an Access Account which I was asked to change to an Elite Account due to income & charges.

I went to collect my card at the Helderburg Branch (Somerset) on the 19th of Ma 2018, with my Green ID Book & Proof of Address. I received the card with no hassles and was able to use it immediately.

I then kept on receiving smses stating that my account was not FICA Compliant and I had to visit one of your branches as soon as possible and should bring my Green ID Book & Proof of Address, once again. I then went to the Nonkqubela Branch (Khayelitsha) on Saturday, 26th of May 2018, the guy told me that the lady who was assisting at the Helderburg branch did not complete the new card/account activation and then assured me that it has now been sorted.

Yesterday, I went to do my grocery shopping, got to the till and my card declined 3 times, tried to use the Cellphone banking and got error messages telling me that i need to contact my branch. The embarrassment & frustration knowing that you do have money in your account but you have no access to it.

This morning I went to the Standard Bank branch in Howard Centre, Pinelands. Once again, I was told it has all been sorted and was able to withdraw money. I just received an sms stating that account has been frozen!!!!!! I honestly do not know what to do anymore with standard bank, I am very close to closing all my accounts with standard bank and moving to another bank.

It is also quite concerning how your staff seems to be so clueless about what they are doing when handling people's money. Now I have missed some payments with some debit orders bouncing back due to this.

Can someone please assist with this as soon as possible.

A very unhappy Client Yonela

0
Replies (4)
Standard Bank
Standard Bank's reply28 May 2018, 16:05
Official

Dear Yonela Sigadla

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

YS
Yonela S's update04 Jun 2018, 09:01
Reviewer Update
So there i was on saturday,busy with my shopping and the Card declined once again!!!! For How long will this be going in?! The card only works for 24hrs after i've visited your branches then after that the accounts get frozen!! I think its time i moved banks,this is ridiculous!!! Its quite obvious that your staff is clueless and yet such people are dealing with our money!! I am beyond ****ed off right now!!
Standard Bank
Standard Bank's reply05 Jun 2018, 09:00
Official

Dear Miss Sigadla

We confirm that your complaint has been resolved.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

YS
Yonela S's update05 Jun 2018, 09:13
Reviewer Update
That is what you said the last time and i got to stores and card declined. How sure are you now that this will not occur again? And should it happen again? what is Standard Bank willing to do about it??? I have been embarrassed on 3 occasions in one week. You all assure me that it has all been sorted then i get to stores, my card declines. I am actually at a point where i transfer money to other people's accounts or do Instant Money transfer so that i can be able to buy stuff and avoid embarrassing myself at the till. What is the use of having a "CARD" if i cannot use it??! Now i have to walk around with money on me, where is the safety in that?! I obviously do not have a bank account. I need assurance from standard bank that this will not happen again and advise on what they are willing to do should it happen again.