Account still blocked due to internal negligence and failure to attach documents.

This situation has now become completely unacceptable. My account has been blocked since 29 December 2025, and today is 20 January 2026. Since then, I have been calling Standard Bank almost daily to follow up on my case. Each time, I was told that my case was “pending”. I sent all requested documents to two different Standard Bank email addresses, as instructed, to ensure they were received by the relevant departments. Despite this, I was only informed today that my documents were never attached to my case. This means that for weeks, while I was calling and following up, no one bothered to check or properly manage my case. I was repeatedly told to wait, yet no real work was being done. This is clear negligence and poor internal handling.

This shows a serious lack of accountability and urgency. Customers should not suffer because of internal failures and poor communication between departments. I am no longer asking for apologies or generic responses. I require immediate action and confirmation that my account will be unblocked without further delay.