Account still blocked

I received a new credit card from Standard and collected it in January. I went to collect it from the Standard Bank in Sandridge. I took my proof of residence with me along with my ID. The lady who help took both from me made copies and gave them back to me and gave me my new credit card. Since then I have used the credit until the beginning of March when Standard bank decided to block our accounts because they felt we are not FICA compliant. I found time to go through to the branch this weekend, Saturday to specific, 04/04/2015. The lady who helped me, I did not take her name was firstly very unhelpful. She was rude and unfriendly. She passed me onto her Supervisor who's name was Benny Mabelebele. He too seemed so uninterested in helping as if I were a fool sitting in from of him. All I wanted was for my account to be unblocked before I leave. He gave me some story about IT can only unblock and it will take 24 hours. Well guess what he called up IT they said they can't do it and they also said 24 hours, well its been more than 72 hours now and the card is still blocked. Can anyone please explain as to how one of the biggest banks in SA be so ***********???