account settled, still receiving arears statements

I requested a settlement quote last year November to settle my account for the Toyota Auris X and made the payment within the requested time frame period 21 November 2014. I am still receiving statements which indicates that I owe Standard bank an outstanding amount of R55 126.67. After various phone calls and emails since last year the issue has not been resolved. I called VAF last month and spoke to Refiloe complaining about this, I send her an email as well which she never rep**** to. Furthermore I also spoke to Zinthle and I was told that the payment is reflecting on the system. Zinthle promised to call me back and never returned my call to date. I have also communicated via email with Robert and Ischke I dealt with to get the quote informing them about the situation and I was told to call VAF. I went to my local branch in Uitenhage last week where the manager assisted me. I showed him the receipt of payment, settlement quote and the other relevant documents. His first response upon seeing the documents was but you don't owe the bank and I rep**** this is why I am so frustrated. He called VAF who promised to resolve the matter by yesterday. I am still waiting.