AB
Ayanda B

1 reviews | Active since Jun 2015

13 Aug 2018, 13:01

Account setlled but still reflects negative on credit bureau

I settled my standard bank account in October 2016, but according to credit bureau that's not the case. This gives a very negative rating towards my profile, making it impossible to access finace from FSPs. Can you please correct this urgently?

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Replies (2)
Standard Bank
Standard Bank's reply13 Aug 2018, 15:13
Official

Dear Ayanda

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply15 Aug 2018, 10:06
Official

Dear Ayanda

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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