NR
Norman R
1 reviews | Active since Feb 2021
13 Aug 2025, 11:27
Account Retention Department - Non Existent!!!!!
Pathetic account retention department - Customer for 40 plus years and service is non existent. Nobody home - no reply to your phone calls and you are required to pay your part of the sharecall phone call cost. Trying unsuccessfully to cancel 2 x Garage Cards on my credit cards since December 2024. This service does not even exist in the bank portfolio anymore and yet you have to pay R100/month for this????? Pathetic.
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Standard Bank's replyOfficial
13 Aug 2025, 11:41Dear Norman
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Aug 2025, 11:41
Official
Dear Norman
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***