Hellopeter
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BM
Bernadett M

1 reviews | Active since Jul 2023

23 Jan 2024, 16:42

Account Restriction.

My account got blocked last year april, called and emailed the bank. They then directed me to their ***** department. I was told my account is under investigation and once the investigation was over, they'll send communication. Till today I can't access my money. They're not even responding to the email I sent.

0
Replies (4)
Standard Bank
Standard Bank's reply23 Jan 2024, 16:46
Official
Dear Bernadett

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply24 Jan 2024, 12:44
Official
Dear Bernadett

Our team unsuccessfully attempted to call you.

Please check your phone once more and let us know the most convenient time to reach you as the calls are not connecting.

Eager to hear your thoughts.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply30 Jan 2024, 16:01
Official
Dear Bernadett

Please take note that our team has emailed you the complaint's final resolution.

Kindly review and respond accordingly.

Thank you

Regards
Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply30 Jan 2024, 16:16
Official
Dear Bernadett

Please take note that our team has emailed you the complaint's final resolution.

Kindly review and respond accordingly.

Thank you

Regards
Kindest regards
Standard Bank Hello Peter Team 
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