Account refered to rehab department

good day , please note that i have never been in arrears with my standard bank credit card and of which my accounts was refered to the rehab department noted that i was in arrears , each month i have made eft scheduled payments to this account and have not been late or short paid , this matter will afftect my record as a slow payer of which im not as the funds go off on the 20th please advise why would i be in arreras if the scheduked payments goes off on the same day the debit order went off? and in previous occasions the first payments received on my account would be the scheduled payments of R500.00 this is while i had both eft and d/o option ?<br> <br> i would like to have this matter resolved and not to be listed as a slow payer .