"Account Pending Closure" for 3 years--- still open when I was assured it was closed after I signed the account closure Forms.

I am a standard bank customer for +15 years. A few years ago I have come to realize that my student achiever account was still open. When i started working I was told by the bank that I need to apply for a cheque account as I cannot qualify for the same rates as a student. So my assumption was that the student achiever account would have been closed as my card was taken away. Fast forward a few years, I go to the bank to do some banking and I was told by the consultant that my student achiever account is still active and has a negative balance. I could not understand why, as it should have been closed- After a big apology by the bank - I asked for reversals to be done on the service fees they were charging me- I have shares with a few companies and the money was going into that student achiever account that was off setting the service fees.

Anyway all this happened on DEC 20 2016 - at the Chilli lane branch in Sunninghill. The reversals were done the consultant asked me to sign a form to officially close the account as the failed to do this when i opened my cheque account!

But guess what I find out yesterday ? that student achiever account is still OPEN with the status "PENDING Closure" i am now owing an amount of R2000+ ....

So please explain to me what has happened since Dec 20th when I signed the forms to close the account and was assured that the account is closed!!!!!!!

I asked over the phone for a statement showing all the monies that were coming into that account and was told that I need to come into the bank. Because Standard bank staff are *********** and useless and fail to do their job - I must be inconvenienced for their lack of professionalism.

I want all the money that was paid into that account from shares to be reimbursed to me - I want a letter from the bank stating that the account is NOW CLOSED. So standard bank had "Pending Closure" for 3 years on this account but still taking away service fees for the past 3 years????

Standard bank is too quick to charge you interest rates but when it comes to doing your job you do NOT DELIVER.

Yesterday I called to order a new Cheque Card as mine was lost - I have a debit card I am using- the consultant did not tell me when he orders a new card he will wipe out my internet profile!!! so I could not do any transactions on my phone!!!! all my beneficiaries are also wiped out. He should have at least made me aware what the steps and consequences of ordering a new card will be, Further to this - I was never made aware that doing inter account transfers from Credit card to Cheque account will result in the cash finance charge amount. Or i would never have done it.

I will be paying of my credit card and moving my account to a bank that appreciates and values its customers. Standard bank is only good for offering credit limit increases- that is the only time you guys are efficient... You never tell the customers the full story. .

So to some up - I want all the money that is owing to me from the achiever plus account reimbursed to me asap! I want a "bank stamped" letter stating the account is closed. I will be closing down all my accounts with standard bank by December 31st.