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deshini M

1 reviews | Active since May 2010

21 Feb 2019, 08:27

account paid toooo Early

Good day all,

Thank you very much you wonderful Standard bank - I've been with you for the past 10years and the first time ever I have received 2 call and SMS that my credit card hasn't been paid... all be because I paid my account "TOO EARLY" in December, I have never heard this before in my life (you paid too early and must never do that again, who the hell are you to tell me how to conduct my account) - and then get told by the call center lady how must Standard bank fix this?? Now I should do your job and explain to you how to fix this... you run after people who actually pay their accounts... when there are millions of people who use you and don't pay you.

Please Fix this ASAP.

I pay my accounts and back of you are messing with my credit rating

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Replies (1)
Standard Bank
Standard Bank's reply21 Feb 2019, 10:00
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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