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tshegofatso L
1 reviews | Active since Jan 2014
13 Nov 2023, 13:26
Account opening query
I called in On Wednesday the 8th of Novemeber to open an account and to date I have not received my account information. The person who helped open the account is Bingo and to date no communication from them. I need to submit my account number to HR by close of business tomorrow yet I am getting told different stories by differnt people and they all say BINGO will call me but still nothing as yet
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
13 Nov 2023, 13:29Good day Tshegofatso,
We’re sorry to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re sorry to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Nov 2023, 13:29
Official
Good day Tshegofatso,
We’re sorry to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re sorry to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
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tshegofatso L's updateReviewer Update
14 Nov 2023, 14:32The consultatnt called yesterday and asked for my ID and Proof of res. I sent him an email this morning asking how far he is still nothing, I also sent another follow up email this morning still no responce. If I struggle so much with opening an account I wonder what will happen once its opened. I sit so difficult for standard bank to open an account for me and to send a bank letter?
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tshegofatso L's update14 Nov 2023, 14:32
Reviewer Update
The consultatnt called yesterday and asked for my ID and Proof of res. I sent him an email this morning asking how far he is still nothing, I also sent another follow up email this morning still no responce. If I struggle so much with opening an account I wonder what will happen once its opened. I sit so difficult for standard bank to open an account for me and to send a bank letter?
Standard Bank's replyOfficial
14 Nov 2023, 15:23Good day Tshego,
We're so sorry to hear about your experience.
Our team is looking into this matter for you, and we will revert shortly with feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We're so sorry to hear about your experience.
Our team is looking into this matter for you, and we will revert shortly with feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2023, 15:23
Official
Good day Tshego,
We're so sorry to hear about your experience.
Our team is looking into this matter for you, and we will revert shortly with feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We're so sorry to hear about your experience.
Our team is looking into this matter for you, and we will revert shortly with feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
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tshegofatso L's updateReviewer Update
15 Nov 2023, 08:21Good day
Still no communication from standard bank. I sent Bingo my ID and proof of residence on Monday, and the agent I just spoke to now says the note on the system says no ID and Proof of Res has been sent through. Bingo said I should send the documents to him I sent it on Monday . just struggling to get bank account
Still no communication from standard bank. I sent Bingo my ID and proof of residence on Monday, and the agent I just spoke to now says the note on the system says no ID and Proof of Res has been sent through. Bingo said I should send the documents to him I sent it on Monday . just struggling to get bank account
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tshegofatso L's update15 Nov 2023, 08:21
Reviewer Update
Good day
Still no communication from standard bank. I sent Bingo my ID and proof of residence on Monday, and the agent I just spoke to now says the note on the system says no ID and Proof of Res has been sent through. Bingo said I should send the documents to him I sent it on Monday . just struggling to get bank account
Still no communication from standard bank. I sent Bingo my ID and proof of residence on Monday, and the agent I just spoke to now says the note on the system says no ID and Proof of Res has been sent through. Bingo said I should send the documents to him I sent it on Monday . just struggling to get bank account
Standard Bank's replyOfficial
15 Nov 2023, 08:26Dear Tshegofatso
We sincerely apologize for the wait.
Our staff will follow up, and we'll stay in contact.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the wait.
Our staff will follow up, and we'll stay in contact.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Nov 2023, 08:26
Official
Dear Tshegofatso
We sincerely apologize for the wait.
Our staff will follow up, and we'll stay in contact.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the wait.
Our staff will follow up, and we'll stay in contact.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***