Account opened but cannot use it

This morning, I went to the Gezina branch to open a MyMo savings account at the Gezina branch. It took 45 minutes just to get helped. But the account was opened and the proof was mailed to me. When I got home and logged in I could not find the account anywhere. Phoned digital banking, they wanted to know why the branch did not give me a temporary card, cause I need a card number and a pin. And I have to go back to the branch, go stand again in a line in this time. Only cause the consultant that opened the account did not give me any card or details to actually link the account tp my name or use it. So now it means absolutely nothing to me. I should just have gone to Capitec