ACCOUNT ON HOLD - HORRIBLE SERVICE FOR A SIMPLE SOLUTION

Good day.

My husband has made a deposit from his Standard bank account into my African Bank account on Saturday. Subsequently on Sunday i wanted to use the card and also make an online transaction where i then noted that the banking app (african bank) was not working. I then realized that the account was placed on hold. I was told on Monday via a consultant that because Standard bank could not get hold of my husband to confirm the legitimacy of the transaction they proceeded to tell African Bank to place the account on hold. Yesterday at the African Bank branch and after a phonecall we were advised that i need to submit proof of funds and proof of payment, which we did, subsequently they have informed us that STANDARD BANK needs to send an email to the TXForensics at African bank so as to lift the hold as my husband has confirmed this was him who made the transaction. Further on, my husband phones Standard Bank this morning who then says YES THEY CONFIRM THAT THEY HAVE SENT THE EMAIL, It is African Bank who has the hold, all for us to find out on EMAIL THE CONSULTANT FROM SB HAS ****, THERE WAS NO EMAIL SENT TO LIFT THE HOLD FROM STANDARD BANK!!!!

We are in the middle of repairing our home that has been flooded, contractors are waiting for money and we are purchasing material.

i am disgusted by the level of service or lack thereof, as well as the LIES!!. This is completely unacceptable, if it was SO EASY TO PLACE A HOLD, WHY CAN IT NOT BE THIS EASY TO SEND AND EMAIL TO UPLIFT THE HOLD????

PLEASE GET BACK TO ME ASAP