HM
Hloniphile M
1 reviews | Active since Dec 2023
08 Jan 2024, 12:07
Account on hold
I’m pretty dissatisfied and disappointed with Standard bank. I honestly don’t even know if i’ll ever get help. My account had been put on hold and after submitting what they needed from me as they had requested, they unfroze only my access account and my pure save account, which happens to hold all of my money is still on hold. I don’t know why. Whenever i try to get in contact with them, the only response i get from them is that they will escalate the issue. It’s literally been 100 times of them telling me about an escalation that doesn’t solve any problem. Will i ever get access to my OWN MONEY???
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Jan 2024, 12:13Dear Hloniphile,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2024, 12:13
Official
Dear Hloniphile,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
HM
Hloniphile M's updateReviewer Update
09 Jan 2024, 10:05I still haven’t gotten any help regarding my account and it’s very frustrating because i need my money released. It’s January and i need to cater for my family. This is the reply im getting everywhere “ you are committed to helping me” yet im receiving no help. Im honestly starting to believe that standard bank might just be the worst bank honestly. What do i need to do to be taken seriously? This is an urgent matter and it’s been weeks of back and forth.
HM
Hloniphile M's update09 Jan 2024, 10:05
Reviewer Update
I still haven’t gotten any help regarding my account and it’s very frustrating because i need my money released. It’s January and i need to cater for my family. This is the reply im getting everywhere “ you are committed to helping me” yet im receiving no help. Im honestly starting to believe that standard bank might just be the worst bank honestly. What do i need to do to be taken seriously? This is an urgent matter and it’s been weeks of back and forth.
Standard Bank's replyOfficial
09 Jan 2024, 10:13Hi Hloniphile
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jan 2024, 10:13
Official
Hi Hloniphile
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***