1 reviews | Active since Jan 2026
Account on hold
Dear Sir/Madam,
I am writing to formally complain about my bank account, which has been placed on hold for the past 21 days without any feedback, resolution, or clear communication from the bank.
My salary money is currently stuck in the account, and this has caused me serious financial hardship, as I am unable to access funds needed for basic living expenses. Despite waiting patiently and complying with all requirements, I have not received any update explaining the reason for the continued hold or when this matter will be resolved.
I find this delay unreasonable and unacceptable, especially considering that this involves my salary. Customers are entitled to timely communication and fair treatment, which has not been provided in this case.
I therefore request:
An urgent explanation for the continued hold on my account Immediate feedback on the status of my case A clear timeline for when my account will be released or my funds made available
If this matter is not resolved urgently, I will have no choice but to escalate the complaint to the relevant Ombud and regulatory authorities.
I trust that this matter will receive your immediate attention.
Yours faithfully, Siyabonga Dube
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that we have escalated this matter to our Investigating Team.
Your reference number is ***4 and the turn around time is 29/01/2026.
Kindly be on the look out for our feedback.
Continue to have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that we have escalated this matter to our Investigating Team.
Your reference number is ***4 and the turn around time is 29/01/2026.
Kindly be on the look out for our feedback.
Continue to have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you my account its now working 🙏🙏🙏🙏
Thank you my account its now working 🙏🙏🙏🙏
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***