LL
Lesedi L

1 reviews | Active since Oct 2024

03 Oct 2024, 14:59

Account on hold

My account has been put on hold and I was required to send relevant documents, it’s been more than 15 days I can’t get any feedback my acc it’s still on hold, I emailed every day but i still can’t get any feedback now it’s end off the month my debit orders can’t go through and my emails are ignored this whole time

0
Replies (4)
Standard Bank
Standard Bank's reply03 Oct 2024, 15:10
Official
Dear Lesedi

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply03 Oct 2024, 16:05
Official
Dear Lesedi

 To no avail, our team has attempted to get in touch with you.

Please let us know when would be the best time to get in touch with you. 

Eager to hear your thoughts.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply04 Oct 2024, 12:51
Official
Dear Lehasa

Our staff has made another attempt to get in touch with you.

Please let us know when would be a good time to talk.

Eager to hear your thoughts.

Kindest regards
Standard Bank Hello Peter Team 
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LL
Lesedi L's update07 Oct 2024, 08:42
Reviewer Update
I have been emailing the assignment ***
Ever since I was told that she is the one that is will he helping I have never been able to get the investigator
Seems like you turning this around and making seem like am always not available just to delay my account I have sent my proof to ***** department , I have sent my proof to Thabisile on email and following up with her on email everyday juts look at the proof and open my account please, because on my side am always available kindly ask Thaibisel to look at her emails