1 reviews | Active since Oct 2020
ACCOUNT NOT RE-LISTED AFTER PAYMENT ******* FEES
My name is *Mbali Ngcobo*. *Account:* *** *Vehicle:* Honda Amaze 1.2 Trend 2023
Standard Bank is destroying my health and my credit record over THEIR admin error.
*THE FACTS:* 1. I had arrears Feb, March, April. I paid ALL arrears and caught up. 2. On *31/07/2026 Standard Bank reversed a payment of R5,964.19*. 3. Because of THEIR reversal, they charged me *R69 Service Fee + R212.57 Late Payment Interest* and falsely claim *R585.39 arrears*. 4. I paid *R5,965.00 directly to Standard Bank on 03/08/2026*. ***. Proof is on my statement and attached. The payment reflects. 5. I was promised my account would be "re-listed" on 2 August. It has NOT been done. 6. I am now being told my account is "with ADRS" while also being told "no further communication from third party". 7. I received threats via SMS for R13,151.07 while my statement says R6,738.38 due 31/08.
*THE IMPACT:* This has been going on for weeks. I am not sleeping. I am depressed. This is affecting my health and my credit score for something I have already paid. I have sent countless emails and get no resolution.
*MY NON-NEGOTIABLE DEMANDS:* 1. Waive R69 Service Fee and R212.57 Late Payment Interest immediately. It was caused by your reversal. 2. Remove R585.39 false arrears. Confirm my account is UP TO DATE as of 03/08/2026. 3. Provide WRITTEN confirmation within 48 hours that my account is re-listed and removed from ADRS. 4. Confirm my correct installment is R5,895.19 and that no negative listing will be done.
I am not paying for Standard Bank’s mistake. If I do not receive written confirmation in 48 hours, I am escalating to the National Credit Regulator, Ombudsman for Banking Services.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
My complaint is about ****/1 - Honda Amaze 2023*
*I require written confirmation on the following 4 points within 48 hours:*
1. *Fees:* Will you waive the *R69 Service Fee + R212.57 Late Payment Interest* that were charged due to the reversed payment on 31/07/2026? Yes or No.
2. *Arrears:* Will you remove the *R585.39 arrears*? My payment of *R5,965.00 on 03/08/2026 **** reflects on my statement. Am I up to date? Yes or No.
3. *ADRS:* Is my account re-listed and removed from ADRS as promised on 2 August? Yes or No. Provide written confirmation.
4. *Installment:* Confirm my correct monthly installment is *R5,895.19* and that no negative credit listing will be done.
I have attached proof of payment and my statement showing I am paid up.
I am not sleeping. This is affecting my health and credit score because of Standard Bank’s admin error.
I expect specific answers to each point above, not another generic response.
If I do not receive clarity within 48 hours, I will escalate to the National Credit Regulator and Ombudsman for Banking Services.
My complaint is about ****/1 - Honda Amaze 2023*
*I require written confirmation on the following 4 points within 48 hours:*
1. *Fees:* Will you waive the *R69 Service Fee + R212.57 Late Payment Interest* that were charged due to the reversed payment on 31/07/2026? Yes or No.
2. *Arrears:* Will you remove the *R585.39 arrears*? My payment of *R5,965.00 on 03/08/2026 **** reflects on my statement. Am I up to date? Yes or No.
3. *ADRS:* Is my account re-listed and removed from ADRS as promised on 2 August? Yes or No. Provide written confirmation.
4. *Installment:* Confirm my correct monthly installment is *R5,895.19* and that no negative credit listing will be done.
I have attached proof of payment and my statement showing I am paid up.
I am not sleeping. This is affecting my health and credit score because of Standard Bank’s admin error.
I expect specific answers to each point above, not another generic response.
If I do not receive clarity within 48 hours, I will escalate to the National Credit Regulator and Ombudsman for Banking Services.
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
*URGENT UPDATE - STANDARD BANK REFUSED TO TAKE PAYMENT DESPITE FUNDS AVAILABLE*
Dear Standard Bank,
I reject your outcome letter Ref: 6****063 where you declined my complaint and demand R373.75 + R212.57.
*Here is PROOF I'm not lying:*
1. *31/07/2026*: R5,964.19 was deposited back into my account by Standard Bank after your reversal. Screenshot attached.
2. *01/08/2026*: R6,000.00 was deposited into my account. Screenshot attached.
*Despite sufficient funds, Standard Bank FAILED to collect the debit order on 31/07 and 01/08.*
I was then forced to pay manually on 03/08/2026 R5,965.00 *** to avoid repossession.
*This means:*
- I was NOT late. The money was there.
- I was NOT in arrears.
- The R373.75 collection costs + R212.57 late interest were caused by STANDARD BANK’S FAILURE to collect, not by me.
You are now charging me for YOUR mistake and sending ADRS after me.
*I DEMAND:*
1. Immediate waiver of R373.75 + R212.57
2. Written confirmation that my account is R0 arrears
3. Immediate removal of my account from ADRS Debt Collectors
4. Written apology for providing false information on the call
If this is not resolved in 48 hours I am escalating to *NFO **** and *NCR* with all bank statements and proof of misrepresentation.
*URGENT UPDATE - STANDARD BANK REFUSED TO TAKE PAYMENT DESPITE FUNDS AVAILABLE*
Dear Standard Bank,
I reject your outcome letter Ref: 6****063 where you declined my complaint and demand R373.75 + R212.57.
*Here is PROOF I'm not lying:*
1. *31/07/2026*: R5,964.19 was deposited back into my account by Standard Bank after your reversal. Screenshot attached.
2. *01/08/2026*: R6,000.00 was deposited into my account. Screenshot attached.
*Despite sufficient funds, Standard Bank FAILED to collect the debit order on 31/07 and 01/08.*
I was then forced to pay manually on 03/08/2026 R5,965.00 *** to avoid repossession.
*This means:*
- I was NOT late. The money was there.
- I was NOT in arrears.
- The R373.75 collection costs + R212.57 late interest were caused by STANDARD BANK’S FAILURE to collect, not by me.
You are now charging me for YOUR mistake and sending ADRS after me.
*I DEMAND:*
1. Immediate waiver of R373.75 + R212.57
2. Written confirmation that my account is R0 arrears
3. Immediate removal of my account from ADRS Debt Collectors
4. Written apology for providing false information on the call
If this is not resolved in 48 hours I am escalating to *NFO **** and *NCR* with all bank statements and proof of misrepresentation.