TN
Thobeka N
1 reviews | Active since Jun 2015
12 Nov 2019, 21:15
Account not downgraded as promised
I have requested for months for Standard Bank to change my account to an elite cheque account. I've signed documents confirming that it was done however to my surprise it's still not. I'm still being charged fees for a prestige account. I logged a complaint previously and was told by Prestige banker it's sorted, he also reversed the fees but I'm still charged the R205 monthly fee for Prestige. Downgrade my account and reverse those charges.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
13 Nov 2019, 04:19Hello Thobeka
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply13 Nov 2019, 04:19
Official
Hello Thobeka
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***