Account not downgraded and card fees still the same 2 years later

Good Day,

In May 2017 I contacted Standard Bank advising that my personal banker for my Prestige account was not assisting in a manner that she was supposed to. Client complaint number ********** 508

I then went into the Castle Walk Branch to have the account downgraded back to the Elite account.

Client complaint ********** 253 In February 2018 I noticed that I continued to be charged a high amount for service/card fees although I had requested a new card as mine had been ******. My account was downgraded and these charges should not apply. I was confused and brought this to Standard Banks attention.

I contacted Clint again in December with complaint number ********** 123. I expressed concern again but was brushed off again. I happened to contact Standard Bank today 14 June by chance for a different matter and spoke to a helpful individual who looked into my account and advised that my credit card had not been downgraded and I was still being charged for the previous amount.

I told Zeenath and Clint of this but they have been ignoring me. I want all that extra money refunded to me. I have tried to resolve this for 2 years and this is not acceptable.

1. Castle Walk did not downgrade the accounts as requested 2. When contacting Standard Bank's representatives they ignored me.

I honestly don't have the time to be constantly following up and trying to have these things resolved. Once I realised that there may be a problem I made you aware and the fact that you don't care and can be so dishonest is really not okay at all. I would think that my bank charges are correct it was only when I heard the amount that other clients pay did I realise that you had been over charging me.

Jade Govender Attachments Dec 7, 2018, 9:14 AM to Clint

Good morning Clint,

I am well aware of this but you have left out (or maybe I cannot see) my question to Zeenath as to why I was being charged for the colour of the card. As you can see below I should be charged R10. 00 but Standard Bank is charging me R25 even though I have queried it.

Also there is 2 finance charges on my credit card as mentioned on hello Peter. Yet I haven't drawn cash at all from my credit card. Please refer to the attached.