EC
Edgar C

1 reviews | Active since Oct 2013

09 Mar 2016, 16:08

Account not closed - Handed over to legal

I have checked my call log and there are no phone calls to me, nor did I get any calls/messages at work from Standard bank. This is not the 1st time that I experience this type of breakdown in service.<br> <br> Surely I cannot be held liable for the fees that was incurred, as I send the message 5 days before the debit order date and my phone records show that I did not get any calls with regards to SBSA getting hold of me.<br> <br> If that is the case, please arrange for the current account to be closed with immediate effect.<br> <br> the above email was sent in Jan 2015.<br> <br> The account was not used and fees accumulated on the account in excess of R1,000 and today i have learned the the account was handed over to Legal???<br>

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Replies (1)
Standard Bank
Standard Bank's reply10 Mar 2016, 09:56
Official
Hello Caylin@01,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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