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mmatladi M
1 reviews | Active since Dec 2013
23 Aug 2023, 10:24
Account not closed after Settlement
I am really really disappointed and frustrated with Standard bank with their poor service. I settled my account 2 days ago and still waiting for them to close it from their side ( I emailed them as I was told to immediately send my POP which I did and now no action). Before I settled I was able to communicate with then within 24hours(their turnaround time). Today I speak to 2 Standard bankers who ends the chat without even helping me and now the story changes that I need to call or go to the bank. Which bank is better I need to change?
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
23 Aug 2023, 10:26Hi Mmatladi
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Aug 2023, 10:26
Official
Hi Mmatladi
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Aug 2023, 10:54Hi Mmatladi
Thank you for the response.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for the response.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Aug 2023, 10:54
Official
Hi Mmatladi
Thank you for the response.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for the response.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
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mmatladi M's updateReviewer Update
23 Aug 2023, 11:01*** can we talk on email my email address is ***
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mmatladi M's update23 Aug 2023, 11:01
Reviewer Update
*** can we talk on email my email address is ***
Standard Bank's replyOfficial
23 Aug 2023, 11:04Hello Mmatladi
We have take note of your request.
Kindly await communication from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have take note of your request.
Kindly await communication from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Aug 2023, 11:04
Official
Hello Mmatladi
We have take note of your request.
Kindly await communication from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have take note of your request.
Kindly await communication from our team.
Kindest regards, Standard Bank Hello Peter Team ***
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mmatladi M's updateReviewer Update
23 Aug 2023, 15:30Will they do it today, thus far the is no one who contacted me.
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mmatladi M's update23 Aug 2023, 15:30
Reviewer Update
Will they do it today, thus far the is no one who contacted me.
Standard Bank's replyOfficial
23 Aug 2023, 15:55Dear Mmatladi
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Aug 2023, 15:55
Official
Dear Mmatladi
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
We will follow up with our team and we will be in touch.
Have a great day.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
24 Aug 2023, 11:44Good Day Mmatladi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Aug 2023, 11:44
Official
Good Day Mmatladi
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
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mmatladi M's updateReviewer Update
25 Aug 2023, 15:56Thanks my case was attended.
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mmatladi M's update25 Aug 2023, 15:56
Reviewer Update
Thanks my case was attended.
Standard Bank's replyOfficial
25 Aug 2023, 16:12Dear Mmatladi
Thank you for writing back to us.
We're glad this matter has been resolved.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We're glad this matter has been resolved.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 16:12
Official
Dear Mmatladi
Thank you for writing back to us.
We're glad this matter has been resolved.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We're glad this matter has been resolved.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***