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refilwe T

1 reviews | Active since Dec 2009

06 Sept 2018, 10:04

Account not closed

i had an account with Standard Bank and i call and asked them to close that account and to my surprise that i account is not closed and they say i owe them money and recently i received a message saying that the is a debit order that did not go thru and i know nothing about that debit order. now the say i have a R-349.31 in that account which i know not about. ****ed off too much

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Replies (2)
Standard Bank
Standard Bank's reply06 Sept 2018, 10:36
Official

Good Day

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply14 Sept 2018, 10:22
Official

Dear refilwe

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been resolved.

Kind regards

Clint Petersen

Complaint Resolution Centre

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