DP
Dries P

1 reviews | Active since Jun 2017

30 Jun 2017, 15:40

Account not closed

<p>Good day,</p> <p> </p> <p>10th November 2016, I visited my local Standard Bank Branch (Naboomspruit / Mookgophong) to close this account (Access Acc 1 ********** ). I received an sms to state that this account will be closed on the 15th November 2016 (Reference no. ********** 194). To date this account is still not closed and shows an amount payable R108.94. Please look into this matter as soon as possible for I am not prepared to pay each and every month as I have requested this account to be closed more than six months ago. I received a new sms today saying i am in arrears over 2 months.</p> <p> </p> <p>I would appreciate your assistance in this regards.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Mr. A.H Prinsloo – Cell No. 082 ********** </p> <p>ID no. 491 ********** 082</p> <p>Access Account no. 1 ********** </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2017, 09:11
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Jul 2017, 08:05
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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