account not closed

I would like to complain about the bad service from Standard Bank Business banking, I closed my account in August 2015 , I will provide all the emails from Tsotsi confirming the acc is closed, no further charges was requested afterwards, on Saturday 31st January 2016 an amount of R1300 was transferred from my prestige acc to the closed business acc wihout my consent, I contacted the callcentre immediately, they advise is a set off on my acc, and I owe charges as the acc wasn't closed. I emailed the consultant Monday asking her about my money and why the acc was no closed , she rep****, I don't work at that branch any longer, but will get someone to close the acc,i asked about my money, no reply. really bad service From: Tsotsi, Zithulele Z [Email Removed] <br> Sent: Tuesday, August 11, 2015 11:27 AM<br> To: Bux Anwar<br> Subject: RE: business account<br> <br> Good day Mr Anwar <br> <br> The account is closed.<br> <br> <br> Regards <br> <br> <br> <br> Zithulele (Toto) Tsotsi <br> Business Banker <br> Retail Banking Small Enterprises <br> Constantia Branch<br> Shop 23A, Constantia Village, Constantia,7800 <br> <br> Tel: ***| Fax:***<br> [Email Removed]<br> <br> <br> <br> <br> <br> <br> <br>