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cheryl C

1 reviews | Active since Oct 2014

10 Feb 2015, 08:56

account not closed.

My husband had a cheque account with standard bank. Also a savings account and a funeral policy, He went into Standard bank to close all these accounts. The savings account and funeral account was closed but never the cheque account. Now we are getting phone calls saying we owe R2900 from Lawyer's. How can that be if he closed the account, signed all the paperwork and they still took his cards from him? It's not accepted as it is not our fault. This was 2 or 3 years ago. We lost the paperwork due too a move.

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Replies (1)
Standard Bank
Standard Bank's reply10 Feb 2015, 15:28
Official
Hello cherylchegwidden,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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