ACCOUNT NOT BEING CLOSED OFF WHEN ASKED TO

Typing this out on behalf of my Husband, So we went to the Standard Bank branch in Gateway about a year back to close of a Revolving Loan which he had taken out, and the lady confirmed to us that the account was closed off at that very moment. Today he goes in to close a credit card with standard bank, and he finds out the the Revolving loan is still opened on his name, and it has now build up interest fees which my husband has to pay which is damn ridiculous. Standard Bank needs to sort this out ASAP, because of Negligence from a Standard Bank Consultant he is sitting with this problem now, and when he tells them that he did ask the consultant to close it, they tell him that there is nothing more they can do they lady is no more there, and he needs to pay for the amount of interest. Standard bank needs to take the cost of this and not us.