Account never approved after being told it was

On 17 August 2018 I was at the Hazyview branch where I was told by a consultant about the titanium account and that I qualify for this better account and explained all the benefits to me. He asked If I would like to upgrade my current Elite account to the Titanium one. I was very pleased to hear that I am such good client as to be upgraded to this account and get a new card and benifits etc. I thought my 15 years or more at Standard was worth while. I agreed and had to come back and bring my ID payslip proof of residence ets, all which consumed time and money.

I handed this in. The consultant assured me I do qualify and I would receive my new card just within n a few days. I would get approval confirmation the next day (18th). Next day I came in in again. He told me it was not yet approved. And that I must bring a new proof of residence. Next day (19) I came back with it. He scanned and mailed it. And said he will phone me as soon as het gets the approval. He did not call. After two days I went back again. (21) Then he checked on his system and said they say they didn't receive the required documents. He sent it once again. I came back on the 22nd yet again. Now he said they they did receive the documents but that there was some security ***** thing precenting approval. He said they claim that my ID was ****** or something. Is was never ****** nor lost. But I did change to a card ID recently.

He told me this is nothing and that it would be approved soon. I had to come back the next day. I couldn't because I had to go away on business until the 25th. On the Monday after I came back I still did not hear anything (27th). I went in and the consultant told me they sorted out the problem now and that my application for the account upgrade was now approved. He tried to phone me to inform me but could not reach me. I was very happy and he told me I would get my new titanium card within 7 days. They would notify me with an SMS.

Around the 1st of September I heard nothing again and went to the bank again. The consultant reassured me it has been approved and that he didn't understand why I did not get my new card yet. He told me he would find out what is happening and phone me as soon as he got info.

Yesterday I went to the bang once more. But I was late and the doors just closed. Today I went back. The consultant dealing with my account was not their he was off so the lady at enquiries checked on my ID if my card was there yet. She said there is no sign. She then gave me the card decision number to phone them to find out. I did but they said there is no record of any card for me. I was very upset and made some noise in complaining inside the bank then another person addressing me on my first name said he will check for me. Then he told me according to the system my application to upgrade to the titanium account was rejected on the 17th August!!!!!!!

Why did the first consultant not inform me of that and let me waist my time? This is unacceptable service. Also I do not understand why I was not approved because on my Trans Union credit bureau report I have an excellent credit profile and no problems. I recently bought a car financed by MFC Nedbank without any problem after being declined by Standard bank. Nedbank gave me a credit card account immediately. Capitec recently gave me a loan and credit card after Standard bank declined me as well. I wanted to move my homeloan to Standard bank from Absa but Standard bank declined me. So I moved it to Hoamloans SA. I wanted all my products at one bank, my bank for more than 15 years but they don't even approve a plain and simple account upgrade. Capitec and Nedbank are at this moment prepared to offer me a private banking account and move my car and house finance to then if I open a current account with them. They actually want me as a customer. I am now ready to move my account after being disappointed by Standard bank once again, especially after being told it was approved then to find out by myself it was never approved for some unknown reason.

I must just decide if I want to go to Capitec or Nedbank. Ind I really didn't want to move. I liked my Standard bank account up to now that is. Now I don't have a choice after being treated like trash and a ******** by your approved department. That after bye ng told by a consultant that it was already approved. Thanks for this after more than 15 years.