Account ****ming

I have been ****med an amount of R50,745 from my standard bank account on the 4th November 2024. I received a link from a courier guy for the delivery of a parcel to pay an amount of R34, 78 but i was suprised to see an amount of R50, 745 going off my account. I immediately called standard bank to stop the amount because it was still saying outstanding card authorization but they said i must go an open a ***** case with SAPS.

I did that the following day and send the case number together with the affidavit as per their instruction. i never received any feedback from them until i started calling them every second day. Thats when the matter was escalated to the Complaints department. Only yesterday i received a call from the investigator saying the bank wont refund me. I am not happy with the outcome, standard bank as the bank i have used my whole life should be able to see that this was *****, and refund my money.

Today I called the complaints department twice, they since said the official responsible for my case will contact me shortly, its been four hours now.