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MM
Mahlatse M

1 reviews | Active since Jul 2011

16 Aug 2022, 10:07

Account Migration Promises

Guys this is very frustrating and tiring , here is my issue my standard bank account is as good as dead/obsolete. I have had this account for years and was advised that they in a process of migrating all the accounts to the new platform or something so its been years on my side and nothing , been to the branch, called in, wrote emails all I got was empty promises and no action at all. All this account is doing for me is to receive my salary then to perform simplest daily tasks i need to rely on my bank account by transferring to them then i can transact. why is this so hard ?

0
Replies (15)
Standard Bank
Standard Bank's reply16 Aug 2022, 10:20
Official
Dear Mahlatse, 
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly. Kindest regards,Standard Bank Hello Peter Team*** 
MM
Mahlatse M's update22 Aug 2022, 11:49
Reviewer Update

Dear MAHLATSE MOTHEMA,

We would like to confirm that your service request *** for Card not upgraded with account upgrade, has been resolved.

You will be contacted shortly with resolution details.

If you have any further questions about this service request, please call us on ***.

Regards,
Standard Bank

and as always i am still waiting nothing happening:( this was on Friday
Standard Bank
Standard Bank's reply22 Aug 2022, 14:19
Official
Hello Mahlatse 

We truly understand your frustration regarding this matter. As previously advised the migration is done systematically. 

We have escalated this complaint. Once feedback is granted the team will advise accordingly. 

 Regards,
Standard Bank 
MM
Mahlatse M's update23 Aug 2022, 10:21
Reviewer Update
Guys come on this is BS seriously by as previously advised you mean 3 years back? i mean some lady by the name of Patience was trying to assist me for two days then she requested another team to assist as she couldn't assist further access related issues then the call was logged , after two days no further reply the call was closed without any reason and now i get this vague response about systematically come on over 3 years now.
Standard Bank
Standard Bank's reply23 Aug 2022, 14:30
Official
Good Day Mahlatse

This is indeed not the resolution we strive for. We will be providing outcome as the status of our escalation is still being attended to. 

Regards
Standard Bank Hello Peter Team*** 
MM
Mahlatse M's update01 Sept 2022, 12:36
Reviewer Update
Guys this is exactly what i go through every year this will be the last time i get communication regarding my issue that is escalated no feedback anymore ***** , come on guys how difficult can it be to migrate an account? over 3 years and counting now guys this is not on busy paying for stuff like ucount rewards which on the migrated accounts are included.
Standard Bank
Standard Bank's reply02 Sept 2022, 08:03
Official
Hi Mahlatse

We appreciate you flagging your concerns with us.

Your concerns have been escalated to our management team. 

We appreciate your patience and understanding.

Standard Bank Help Centre
 ***

MM
Mahlatse M's update19 Sept 2022, 13:38
Reviewer Update
From the 2 September till this date no communication, update nothing further regarding this can you believe it? what a service by Standard Bank, Bull**** service at its best i tell you. you guys just don't care right?
Standard Bank
Standard Bank's reply19 Sept 2022, 14:10
Official
Dear Mahlatse

We have escalated and the matter is currently being looked into. 

We will be providing an outcome on the matter. 

Standard Bank Help Centre
***


MM
Mahlatse M's update10 Oct 2022, 13:58
Reviewer Update
No reply still come on i am seriously struggle where can i further escalate this?
Standard Bank
Standard Bank's reply10 Oct 2022, 14:58
Official
Hi Mahlatse

We have escalated the matter and we apologise for the delay getting back to you.

We will be providing an outcome on the matter. 

Standard Bank Help Centre
***
MM
Mahlatse M's update01 Nov 2022, 12:50
Reviewer Update
Guys seriously now still no reply from anyone after so many months and years as always? please tell me what's so hard to do regarding my account migration?
Standard Bank
Standard Bank's reply01 Nov 2022, 14:25
Official
Good day Mahlatse

We sincerely apologize for the delay in resolving this matter.

We have flagged this matter with our team and we will be in touch with further feedback.

Kind regards


Standard Bank Help Centre
***











MM
Mahlatse M's update15 Nov 2022, 12:01
Reviewer Update
Since 16 August till this date I am still waiting for a mere feedback /reply :(
Standard Bank
Standard Bank's reply15 Nov 2022, 12:55
Official
Good Day Mahlatse 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***