Account locked, but unlocking it is a losing battle

My account was locked by Standard Bank almost 48hrs now. This was after a buyer bought something from me, but there was a misunderstanding between us (this person also had a few encounters with ***** in his past so when this happened he got paranoid as you can imagine), once things were cleared between us though the buyer retracted or withdrew his complaint.

This is where my long journey began which I never realised could be so difficult to resolve.

I have been struggling now with Standard Bank to sort this out but with no success, I informed them that this is my day to day account so I am unable to do anything if I do not have access, but they just did not care, all they did was escalate via e-mail of all things of who knows when it will even be read. I do not want this to turn into a law suite or anything of that magnitude but I needed my account to be unlocked as is my day to day account.

I had no idea that anyone can just log a call via their respective bank to log a complaint against someone from Standard Bank and they would just lock the account. How is that even aloud and all this without even informing me my account was locked. I had to discover it was lock in a shop when trying to use my card. Now I have to struggle for over to fix it. And to add to that I am getting no help from any of their departments, I tried just about all of it and I could not speak to one manager as if none of them exists anymore, the only thing I am told is to "wait for someone to call me back!!" I have escalated this so many times with no luck and I was also told by Capitec that they do not communicate with customers with issues like this, only through my bank. So my hands are tied on both ends.

I also went to one of their branches and they said they could not provide me with any reference number as this was with their ***** team.

Even if this was a *****ulent issue, should the customer not even be informed first and have an opportunity to argue his side of the case? Because basically what they are saying is if anyone has your account number they can lock your account!!!! (which they could not deny when I asked if it was possible). If that is the case then it really is scary. Because to unlock it really is a real challenge, I was now told it could take weeks so I am totally in a panic state, because how do I even put bread on the table for my family if I cant access my account.