Account issue

Hi <br> Please can you URGENTLY assist my dad with a query that has been unresolved for the past year. <br> Mr M A Jardine [ID number: ***] received a summons for an amount of R3549.05 on the 27 March 2014 for account number: ***. The full amount was paid on the 8th May on the understanding that this account should be closed. However, his other account [ie. ***] has also been erroneously closed/locked, and this is where the issue comes in as he has been trying to get the second account re-instated for the last year. Despite numerous calls (ie. 14/1/2015 / 02/04/2015 / 07/05/2015 this account has still not been re-activated. Please URGENTLY advise the best way forward.