Account is locked

I started this on monday when i went to the branch and spoke to a lady, which I forgot her name and she then proceeded to give me the email and I submitted the documents. on the same monday i received an email from the transactional ops department and Siyabonga was the person that said that my documents have been escalated.

I then called in on tuesday and Kevin was not helpful then on wednesday Lesego escalated for me. on thursday Lebogang and on friday it was lebogang that did another escalation from the branch. the last one was the managed of the branch at San ridge who escalated and gave me a case number *** escalating the matter to the manager of *****.

Those where all the escalations I had done and got assisted with. I even got the name of the investigator handling my case which is Salome.

I proceeded to geta complaint reference number who said i would get a response by today. its been 24 days and i havent had the ability to have access to my account.

Im being evicted and all my debit orders have bounced.

this is totally absurd and its annoying.

everyone that was trying to help now has ghosted me. If i dont get my account open ill take it to even higher, which is the ombudsman. the arrears and interest im occuring standard bank wont pay them.

to think that i literally switched my salary to you guys and this is what i get. aie shame