Account inaccessible on Internet Banking

The first time I went to the Wonderboom Junction branch and asked for my student loan account to be shown on my internet banking so that I will be able to make transfers and settle the student loan within 6 months. I was helped by a lady working at inquiries but the next day when I wanted to make I transfer I could not as the account was not linked. The account holder showed as unknown and the balance R 0. (Which is not the case).<br> I phoned customer care but they could not fix the problem and again had to go into the branch and ask them to change some codes (given by the customer care person) that will enable me to make those transfers. The lady at inquiries changed the codes. I then went onto internet banking in the branch to make sure the problem was fixed and I made a transfer. Feeling satisfied I left the branch thanking the lady for her assistance.<br> Two weeks passed and I wanted to make another transfer/payment. To my disappointment the same problem occurred. I phoned customer care asking how this was possible? They could not give me a answer and kindly asked me to go to the branch for the third time. I refused, requesting that the branch phone me, but they never did!