RR
Rouxle R
1 reviews | Active since Nov 2017
01 Apr 2021, 13:58
Account in arrears after arranged payment holiday
Our car was on a payment holiday because my husband worked in the alcohol industry. Since he moved to a new position this month, we tried to arrange for the car to be paid again from April. We just found out that our car is R13 000 in arrears, yet we made arrangements for the installment to be placed on hold until we could pay it again. This arrangement was made in November, and to this day, not one single person from the bank has phoned us to inquire about the payments, but now our account is in arrears?? My husband has been on the phone for 40 minutes, and we still don't have an answer. This is pathetic, and we need answers.
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Replies (3)
Standard Bank's replyOfficial
01 Apr 2021, 19:23Hello Rouxle Le Roux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
**********
********** (fax)
***********
Standard Bank's reply01 Apr 2021, 19:23
Official
Hello Rouxle Le Roux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
**********
********** (fax)
***********
RR
Rouxle R's updateReviewer Update
02 Jun 2021, 13:09So you're sorry, but to this day no one has been able to give us answers, or assisted us. Never got a call or an email from you, and when you do phone, you're left waiting for 45 minutes. My husband just got off the phone, after waiting for nearly an hour. Still no answers, no assistance. Standard bank is by far the worst bank I've ever dealt with
RR
Rouxle R's update02 Jun 2021, 13:09
Reviewer Update
So you're sorry, but to this day no one has been able to give us answers, or assisted us. Never got a call or an email from you, and when you do phone, you're left waiting for 45 minutes. My husband just got off the phone, after waiting for nearly an hour. Still no answers, no assistance. Standard bank is by far the worst bank I've ever dealt with
RR
Rouxle R's updateReviewer Update
11 Oct 2021, 10:58And now we are a few days away from losing our car, and even now, no one has even tried to explain how this happened. The worst part is that the lady we spoke to in order to get the papers to apply for a payment plan, informed us that standard bank did this to thousands of people. During the worst pandemic, the time with the highest suicide rates, with the least job opportunities, you guys decide now is a good time to make money off vulnerable people. You people are destroying innocent, hard working people's lives. This was 1000% your negligence. Why did no one even try to deduct the money, why did no one phone or email or send a message saying that our car payments are behind? Why did we have to find out on our own that the car is behind. And even after paying extra every month, we were now informed that all those payments meant nothing because it only paid the interest. Disgusting.
RR
Rouxle R's update11 Oct 2021, 10:58
Reviewer Update
And now we are a few days away from losing our car, and even now, no one has even tried to explain how this happened. The worst part is that the lady we spoke to in order to get the papers to apply for a payment plan, informed us that standard bank did this to thousands of people. During the worst pandemic, the time with the highest suicide rates, with the least job opportunities, you guys decide now is a good time to make money off vulnerable people. You people are destroying innocent, hard working people's lives. This was 1000% your negligence. Why did no one even try to deduct the money, why did no one phone or email or send a message saying that our car payments are behind? Why did we have to find out on our own that the car is behind. And even after paying extra every month, we were now informed that all those payments meant nothing because it only paid the interest. Disgusting.