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Lauren P
1 reviews | Active since Aug 2023
10 Sept 2023, 15:57
Account hold
Standard bank has put a hold on my account since the 7th with no explanations. The person who sent me the monies their account is fine but mine is on hold. Was told to call ***** department they said they have to email another department as it doesn't have a direct line. But they can't help me and said I should just wait for someone to call me. How is that normal????? Surely if the bank puts your account on hold they should contact you immediately. I never even knew my account has a hold on it and also made a deposit I am furious as to why they allow deposit into an account Wich is on hold. And I haven't had access to my money since please explain
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
10 Sept 2023, 16:57Dear Lauren
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2023, 16:57
Official
Dear Lauren
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
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Lauren P's updateReviewer Update
10 Sept 2023, 19:02You are here to help but no one is helping me. Since I called the ***** number they said they would send an email and someone will call me well I'm still waiting. How long must I have no access to my money for??????
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Lauren P's update10 Sept 2023, 19:02
Reviewer Update
You are here to help but no one is helping me. Since I called the ***** number they said they would send an email and someone will call me well I'm still waiting. How long must I have no access to my money for??????
Standard Bank's replyOfficial
11 Sept 2023, 07:19Dear Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Regards Standard
Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Regards Standard
Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2023, 07:19
Official
Dear Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Regards Standard
Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Regards Standard
Bank Hello Peter Team
***
LP
Lauren P's updateReviewer Update
13 Sept 2023, 00:55I have had no explanation as to why mu account is on hold no one can help me from standard bank everyone just keeps telling me they are escalating the issue?????
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Lauren P's update13 Sept 2023, 00:55
Reviewer Update
I have had no explanation as to why mu account is on hold no one can help me from standard bank everyone just keeps telling me they are escalating the issue?????
Standard Bank's replyOfficial
13 Sept 2023, 06:41Dear Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Sept 2023, 06:41
Official
Dear Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Lauren P's updateReviewer Update
15 Sept 2023, 23:27No body has bothered to contact me with any feedback I will rather start banking elsewhere as standard bank is pathetic
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Lauren P's update15 Sept 2023, 23:27
Reviewer Update
No body has bothered to contact me with any feedback I will rather start banking elsewhere as standard bank is pathetic
Standard Bank's replyOfficial
16 Sept 2023, 08:06Dear Lauren
Thank you for getting back to us, we have requested the team to follow up on this matter.
Our investigators will provide an update on the report provided on this case.
We regret the delay experienced whilst dealing with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested the team to follow up on this matter.
Our investigators will provide an update on the report provided on this case.
We regret the delay experienced whilst dealing with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Sept 2023, 08:06
Official
Dear Lauren
Thank you for getting back to us, we have requested the team to follow up on this matter.
Our investigators will provide an update on the report provided on this case.
We regret the delay experienced whilst dealing with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested the team to follow up on this matter.
Our investigators will provide an update on the report provided on this case.
We regret the delay experienced whilst dealing with us.
Kindest regards
Standard Bank Hello Peter Team
***
LP
Lauren P's updateReviewer Update
16 Sept 2023, 18:11Called ***** department today they said I would get feedback today but just as I thought I heard nothing
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Lauren P's update16 Sept 2023, 18:11
Reviewer Update
Called ***** department today they said I would get feedback today but just as I thought I heard nothing
Standard Bank's replyOfficial
17 Sept 2023, 08:07Dear Lauren
Thank you for getting back to us, we have requested our agent to look into this matter and provide feedback.
Please await a call from the team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested our agent to look into this matter and provide feedback.
Please await a call from the team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Sept 2023, 08:07
Official
Dear Lauren
Thank you for getting back to us, we have requested our agent to look into this matter and provide feedback.
Please await a call from the team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested our agent to look into this matter and provide feedback.
Please await a call from the team.
Kindest regards
Standard Bank Hello Peter Team
***
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Lauren P's updateReviewer Update
21 Sept 2023, 13:28Still no call or feedback
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Lauren P's update21 Sept 2023, 13:28
Reviewer Update
Still no call or feedback
Standard Bank's replyOfficial
21 Sept 2023, 13:37Good Day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Sept 2023, 13:37
Official
Good Day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
LP
Lauren P's updateReviewer Update
27 Sept 2023, 04:28How much more patience do I need? Still no feedback this is unacceptable
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Lauren P's update27 Sept 2023, 04:28
Reviewer Update
How much more patience do I need? Still no feedback this is unacceptable
Standard Bank's replyOfficial
27 Sept 2023, 07:45Hi Lauren
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Sept 2023, 07:45
Official
Hi Lauren
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
LP
Lauren P's updateReviewer Update
05 Oct 2023, 11:25This is absolutely pathetic I cannot get any answers and nobody has given me feedback almost 1 month now my account is on hold
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Lauren P's update05 Oct 2023, 11:25
Reviewer Update
This is absolutely pathetic I cannot get any answers and nobody has given me feedback almost 1 month now my account is on hold
Standard Bank's replyOfficial
05 Oct 2023, 11:43Hi Lauren
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Oct 2023, 11:43
Official
Hi Lauren
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
LP
Lauren P's updateReviewer Update
06 Oct 2023, 17:51I know I will not get a response or any feedback I am really wasting my time
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Lauren P's update06 Oct 2023, 17:51
Reviewer Update
I know I will not get a response or any feedback I am really wasting my time
Standard Bank's replyOfficial
06 Oct 2023, 18:07Good Day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Oct 2023, 18:07
Official
Good Day Lauren
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
LP
Lauren P's updateReviewer Update
08 Oct 2023, 07:44If you haven't noticed every reply you have given me is the same nonsense yet nothing is being done
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Lauren P's update08 Oct 2023, 07:44
Reviewer Update
If you haven't noticed every reply you have given me is the same nonsense yet nothing is being done
Standard Bank's replyOfficial
08 Oct 2023, 08:15Dear Lauren
We have escalated this matter to our Leadership team and we have marked it as an urgent one.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have escalated this matter to our Leadership team and we have marked it as an urgent one.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Oct 2023, 08:15
Official
Dear Lauren
We have escalated this matter to our Leadership team and we have marked it as an urgent one.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We have escalated this matter to our Leadership team and we have marked it as an urgent one.
Please be on the look out for further feedback.
Kindest regards
Standard Bank Hello Peter Team
***