SR
Sureka R

1 reviews | Active since Aug 2014

08 May 2015, 10:39

Account has not been closed

I visited Standard Bank Sanridge in March to close my Bank account with them.<br> It was my understanding the account had successfully been closed and I only had my Contract save still running (I was told I could still keep my contract save with a debit order running from a different Bank account).<br> <br> I have been receiving sms's from standard Bank, the most recent one stating that my account has been overdrawn, please rectify. I called the call centre and was advise that my account has infact not been closed although I was given a voucher to withdraw the remaining funds in the standard bank cheque account and that I should visit the branch to close the account.<br> <br> I do not see why I should once again bare the inconvenience of visiting the branch.<br> Standard Bank has the most pathetic customer service! even when i tried closing my account I still recieve frustrations from them.

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Replies (1)
Standard Bank
Standard Bank's reply11 May 2015, 08:16
Official
Hello unhappy0301,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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