1 reviews | Active since Aug 2014
Account has not been closed
I visited Standard Bank Sanridge in March to close my Bank account with them.<br> It was my understanding the account had successfully been closed and I only had my Contract save still running (I was told I could still keep my contract save with a debit order running from a different Bank account).<br> <br> I have been receiving sms's from standard Bank, the most recent one stating that my account has been overdrawn, please rectify. I called the call centre and was advise that my account has infact not been closed although I was given a voucher to withdraw the remaining funds in the standard bank cheque account and that I should visit the branch to close the account.<br> <br> I do not see why I should once again bare the inconvenience of visiting the branch.<br> Standard Bank has the most pathetic customer service! even when i tried closing my account I still recieve frustrations from them.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
