CM
Caroline M

1 reviews | Active since May 2020

03 Jan 2023, 23:49

Account hacking (***** case)

The whole December from the 20th my acount was debited close to R 13000.00 , I then called ***** department the very same day around 23: 40 reporting the **********,K****limo answered the phone and assisted me and she gave me the case number ***6 and she advised I will receive feedback in 7 days, the following day i received an sms to say my case is put onhold till my ********** transaction cleared, since then i have been receiving those sms and when i check all my transactions have been cleared as it went through to the ********** account in Morocco as Kholomo advised, i have been doing follow calling Standard bank ***** department, they always saying someone will get back to me but no one since i reported the case,my whole December have been a mess, debit orders bounce yet i am charged for that, please Standard bank assist, you guys have been my bank since i started owning an account, i never thought i will experience bad service from you guys, please assist urgently!! I am not happy at all

0
Replies (2)
CM
Caroline M's update04 Jan 2023, 07:14
Reviewer Update
Want feedback on my case as I need refund for unauthorised transaction in my account, case number ***6
Standard Bank
Standard Bank's reply04 Jan 2023, 07:46
Official
Hi Caroline

 Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***