ZM
ZUKISWA M

1 reviews | Active since Jul 2011

26 Mar 2025, 14:48

Account hacked many times & thrice blocked, thank you Standard Bank, you are the best.

I believe it is good to share for others to learn and also leave this establishment. Numerous times between the months of December to March 25, my cheque account has been hacked by uber purchases which I have never utilized. Now the sad issue is when SB investigates these hackings - it blocks your account and I have found myself without car insurance and money. The hackers somehow take money in the R25, R50s, R100 and even R350 one time (Amounting to about R500 per month). And I have never used uber as a service provider. However, I have had my card blocked each time to fix a problem that never ends and SB reimburses only half the amount, as a favor (this is my money). So I moved my funds to another account for safekeeping and as to thank me SB blocked this account with my salary. This is my current status, after 2 prior blocks to my hacked account, thank you SB. My credit score is probably in tatters not because I handle money badly but because my financial institution does. Thank you SB. I couldn't have done it without you.

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Replies (2)
Standard Bank
Standard Bank's reply26 Mar 2025, 14:54
Official
Dear Zukiswa, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply26 Mar 2025, 15:56
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.