kK
kayshg K

1 reviews | Active since Oct 2011

04 Dec 2024, 07:52

Account hacked, debits bounced, ridiculous bank charges all round

Monday night, an amount of R5424 was debited from my account. No call from the ***** department confirming the debit. I immediately contacted the bank and my card was blocked, after an intensive security clearance. Iv got debits still coming off my account but unfortunately I do not have sufficient funds in the account atm. I could not log onto the banking app to make any transfers. Currently stranded as the card that was blocked is the main card registered for internet banking. Standard Bank you better sort this mess out. I will not be paying anything for my debits been bounced and want to be reimbursed for any fees that the bank has charged. i.e. Debits bouncing, insufficient funds due to your security breach which you are keeping very hush hush about.

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Replies (1)
Standard Bank
Standard Bank's reply04 Dec 2024, 08:22
Official
Dear Kay, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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