Account hacked - 9 weeks and waiting...

<p>My mothers' account was hacked 9 weeks ago - an 80 year old lady who has been a loyal customer for many years account was hacked via internet *****. She does not even have cell phone banking but somehow somebody managed to empty her account via a cell phone transaction. This was reported 9 weeks ago and we are still waiting for Standard Bank to refund the ****** amount. We have made follow up calls with promises that you will be contacted before 12h00 on the same day - jip, we are still waiting.... and waiting.... and waiting..... I have never came accross such bad customer service in my life!!!!!!!</p>