EB
Enrico B
1 reviews | Active since Dec 2025
08 Dec 2025, 13:31
Account frozen, zero feedback
My Standard Bank account was frozen on the 2nd of December 2025. After numerous phone calls and sending an email with the proof of payment, my account is still frozen. Standard Bank has not given me a reference number nor are they willing to put me in contact with the Investigator. I have not been issued with any formal correspondence either. My question is.. How am I supposed to resolve the issue with zero feedback from Standard Bank???????
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Dec 2025, 13:45Good day Enrico,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Dec 2025, 13:45
Official
Good day Enrico,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
EB
Enrico B's updateReviewer Update
08 Dec 2025, 13:48Okay but I still need a reference number and the name and number of someone I can contact to get this matter resolved?????
EB
Enrico B's update08 Dec 2025, 13:48
Reviewer Update
Okay but I still need a reference number and the name and number of someone I can contact to get this matter resolved?????