HM
Hesna M
1 reviews | Active since Jul 2016
28 Aug 2020, 14:43
Account frozen without warning
I received an sms on the 24th of February 2020 at 19:30 in the evening, stating that my account does not meet FIS requirements anymore. I had to report to a branch with my ID and proof of address to have my account reactivated. By the morning I was locked out of all my accounts and unable to use internet banking.
Never before that day was I notified that my account may be frozen if I do not provide the necessary documentation. How can you freeze someone's life line with no warning?!?! What would've happened if I wasn't in the country to go to a branch?
I reported the incident to Standard Bank and to this day all I have received was a general message stating they received my email.....
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Aug 2020, 15:34Dear Hesna
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Aug 2020, 15:34
Official
Dear Hesna
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
15 Sept 2020, 14:23Hello Hesna
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
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Standard Bank's reply15 Sept 2020, 14:23
Official
Hello Hesna
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
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