Account Frozen Without Just Cause — No Feedback After Submitting Affidavit

I am extremely disappointed with the service I’ve received from Standard Bank. My account was frozen without any prior notice or clear explanation. I immediately contacted the bank and followed all the required procedures — including submitting a signed affidavit to confirm the legitimacy of my transactions.

Despite complying fully and following up multiple times, I have received no meaningful response or feedback. My funds remain inaccessible, and I’m left completely in the dark with no timeline or clarity on when or if my account will be reinstated.

This is completely unacceptable, especially when customers rely on their accounts for day-to-day living and responsibilities. The lack of communication and urgency shown by Standard Bank is both unprofessional and inconsiderate.

I demand that my issue be addressed immediately and that my account be unfrozen without further delay. I also request an explanation as to why my affidavit has not been acknowledged or acted upon.

I will continue to escalate this complaint until this matter is resolved.