Account frozen with no warning

Whilst trying to pay with my card at Pick and Pay payment was declined. I then had to scratch money together (car watch pay)to pay for my goods. On going to the bank they indicated that the account was frozen due to have it fica`d again. On requesting proof of sms or other notification that I should have received notifying their intent to freeze my account,it was just shrugged off. I then drive back home to get a proof of residence. According to the lady I can get one at the municipality or a letter to my residential address. Go back with my credit card statement. Now suddenly they cannot use that, back home again to get a services account. So now they are happy with the info and state that I can use the card again as it is now unfrozen.<br> Shopping at Pick and Pay around 18h00 hours i find with a red face that my account is still frozen. <br> <br> Back to the bank today demanding to see the manager. Person laughs and indicate manager is busy with out calling the manager and it is a system fault that the account is not open. \ID please"and 10 seconds later the account is unfrozen."""