account frozen under legislation

Bank froze my account under legislation apparently they had no proof of address,however I opened a new account less than 4 months ago and provided sufficient documentation as to who I am and were I stay,in addition my account was frozen yet a deposit from my uncle of R2000 was accepted now I'm being told due to a error in a related parties and confirmation of address from to go back to my grandfather of 85 to refill this form never been this let down by a bank,