account frozen since 28/2/15

Item: Standard Bank
Rating: 2
Author: jenny B

acc was frozen since 28/2/15 even after going with proof of residence & id on 2/3/15, was told it would beactive after 2 hrs, after numerous phone calls & promises it is still not sorted! cant use atm or anything on internet banking! 2 weeks later still no access to my own bank account! :-(

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Replies (1)

Standard Bank's replyOfficial

16 Mar 2015, 09:00

Hello jbolton,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply16 Mar 2015, 09:00

Official