Account frozen for rica

We got a notification that our club account FICA documents were out-standing and our account was going to be frozen. All 3 of the signatories went into Menlyn on a Sunday morning (8 November 2015) to go sort this out. The branch opened late (someone with the keys was late). The person that finally helped when the bank opened had a really bad attitude. Finally all documents were submitted and we left. this was in Nov 2015. this week I received a notification that our account has been frozen due to outstanding FICA docs. The problem is that the bank does not provide dated proof of submission of docs and the bank can hold us ransom by freezing our accounts and the customer has no recourse on this. it is unacceptable that we are expected to run around with FICA due to bank staff incompetence